I had the privilege of providing the opening remarks for Dr. Robert Bohn, Cloud Computing Program Manager at National Institute of Standards and Technology (NIST) at The FCW Cloud Summit 2016 which took place on August 10th. His session was entitled "Getting the Fix on SLAs".
https://nsp.performedia.com/node/15427?output=frame&p=html5
Here's a brief summary of this session:
One of the foundations of a cloud initiative is the service level agreement (SLA). Yet agencies often have found it difficult to define SLAs that achieve the intended results. In our afternoon keynote, Mr. Bohn will discuss a NIST effort to leverage a forthcoming ISO standard to create a government-wide base model for SLAs that can be tailored to meet the needs of individual agencies..
For more information about the session: Conference Home Page
